Privacy Policy
This Privacy Policy explains how Language Hub processes personal data in connection with its language courses, tutoring services, website use, and related communications.
Data We Collect
We may process identification and contact details, course inquiry information, level screening responses, enrolment and timetable details, payment-related records, attendance and progress information, communication content, and technical data such as device and usage information. Where users join online lessons, we may also process information needed to provide the session and support access to the platform.
How We Collect Data
We receive personal data directly from users when they submit an inquiry, arrange a screening, confirm course terms, enrol, or communicate with us by phone, email, contact form, or online consultation. We also collect data from our website and service tools through logs, cookies, and similar technologies, and we may create internal records based on attendance, course administration, and progress reviews.
Cookie Categories
The site may use strictly necessary cookies to support basic functions, preference cookies to remember choices, and analytics or performance cookies to understand how the site is used. If additional cookies are used for embedded services or online consultation tools, they are limited to the purpose for which they are deployed and may be subject to separate controls.
Cookie Controls
Where cookies are not strictly necessary, users can manage preferences through their browser settings and any cookie controls made available on the site. Disabling some cookies may affect site functions, saved preferences, or the quality of the browsing experience.
GDPR Overview
Where the GDPR applies, Language Hub acts as a controller for the personal data it determines the purposes and means of processing. We rely on lawful bases such as performance of a contract, steps taken at a user's request before entering into a contract, legal obligations, and our legitimate interests in operating and improving the service. Where consent is used, it may be withdrawn without affecting prior processing.
GDPR Rights
Users may have rights to access, rectify, erase, restrict, object to processing, and receive a copy of certain data in a portable format. Where processing is based on consent, users may withdraw consent at any time. Users may also lodge a complaint with the competent supervisory authority if they believe their data protection rights have been affected.
Contact Details
How We Use Data
We use personal data to respond to inquiries, assess starting level, match groups and timetables, confirm course terms, manage enrolment, deliver scheduled lessons and guided practice, prepare progress summaries, provide course materials information, process payments, maintain records, support online sessions, improve service quality, and meet legal and accounting obligations.
Service Providers
We may share personal data with trusted service providers that support website hosting, communications, scheduling, payment processing, online consultation tools, and other operational functions. These parties act on our instructions or as independent controllers where required by law, and they are expected to use the data only for the relevant service or legal purpose.
Legal Disclosures
We may share personal data where disclosure is required by law, court order, or a lawful request from a public authority. We may also disclose information when necessary to protect our rights, prevent fraud or misuse, or respond to a legal claim or regulatory inquiry.
Your Rights
Depending on the circumstances, users may ask us to confirm whether we process their data, obtain a copy of it, correct inaccurate information, object to certain processing, or request deletion or restriction where permitted. We may need to retain some information to comply with legal duties, establish or defend claims, or complete a service already requested.
How to Make a Request
To exercise a privacy right, users should send a clear request using the contact details in this policy and include enough information for us to identify the relevant record. We may ask for additional details to verify identity and to understand the scope of the request before responding.
Retention
Personal data is retained for the period necessary to manage inquiries, enrolment, course delivery, accounting, dispute handling, and compliance obligations. When the relevant purpose ends, data is deleted, anonymised, or archived only where retention is required or permitted by law.
Policy Updates
When we update this policy, we will publish the revised version on the website and indicate the effective date where appropriate. If a change materially affects how we process personal data, we may provide additional notice through a reasonable communication channel.